Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a crypto casino for us to look at? This page covers how to get in touch with BTC Casinos and what you can expect once you do.

How to Reach the BTC Casinos Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. Send your enquiry to [email protected] and, where relevant, include which casino or page your message relates to — it helps us route it to the right person and reply faster.

We do not offer live chat or phone support for site enquiries. If you are trying to reach customer support for a specific operator such as BetPanda, CoinPoker Casino, Cryptorino, or any of the other sites listed in our rankings, that request needs to go directly to the casino itself, not to us. We are an independent review and comparison site, not the operator of any crypto casino.

What You Can Contact Us About

• General questions — Ask us about how we cover crypto casinos, what a term like "no KYC" or "provably fair" actually means, or how a particular site works.
• Corrections and updates — Bonus terms, licensing details, and payout speeds at crypto casinos change often. If you notice something on the site that looks outdated or inaccurate, tell us and we will look into it.
• Content suggestions — If there is a coin, a payment method, or a topic around crypto gambling in the US that you would like us to cover in more depth, we are open to hearing it.
• Partnership and editorial enquiries — Operators or industry contacts wanting to discuss listings or editorial matters should introduce themselves and explain what they have in mind. Any commercial relationship we have with a listed casino does not influence its position in our rankings.
• Responsible gambling concerns — If you are worried about your own gambling, or someone else's, let us know and we will point you toward support resources. You can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER, available around the clock.

What Happens to Your Message

Every message is read by a person on our editorial team, not answered by an automated script. Our usual target is a reply within two working days, though enquiries that need fact-checking against a casino's current terms — bonus wagering requirements, supported coins, or withdrawal limits, for example — can take a little longer while we verify the details.

If your message points out an error in one of our reviews or comparison tables, we will check it against the operator's current terms before making any change, since crypto casino promotions and licensing details are updated by operators from time to time.

Before You Write In: A Few Things Worth Knowing

A lot of the questions we receive are already answered elsewhere on the site, so it may save you time to check these points first:

• Crypto casinos reviewed here are licensed offshore, typically in jurisdictions such as Curaçao or Anjouan, and none of them are regulated by a US state or federal gambling authority. Playing at these sites sits in a legal grey area for US players, and you should check your own state's laws before signing up.
• Bonus offers shown on this site always carry wagering requirements, minimum deposits, or time limits. Read the specific casino's terms before opting in to any promotion.
• "No KYC" refers to reduced identity verification for smaller transactions at some casinos, not a way to avoid tax obligations or reporting requirements. US players remain responsible for reporting gambling winnings and crypto gains — speak to a qualified tax professional for guidance specific to your situation.
• Every site we list sets its own minimum age, either 18+ or 21+ depending on the operator and applicable state rules, and none of our content is intended for anyone under that minimum.

If you are researching where to play rather than getting in touch about the site itself, our rankings and reviews above cover supported coins, payout speeds, and bonus terms across the casinos we track, and readers based outside the US looking for alternative options can also see our trusted non-GamStop casinos for UK players.

A Note on How We Handle Feedback

We aim to keep our reviews accurate and current, and reader feedback is one of the ways we catch things that have moved on since our last check. If a promotion has changed, a casino has left the US market, or a licensing detail is out of date, we would rather hear about it from a reader than leave it uncorrected.

Thanks for taking the time to read this far. If you still have something to ask, we are glad to hear from you.